【招聘结束】 [N1] Customer Success Executive/SaaS *HybridID:68059

该职位的招聘已结束

50,000 THB ~ 80,000 THBBTS (Silom Line), MRT Line3个月以上前

概述

  • 薪资

    50,000 THB ~ 80,000 THB

  • 产业类别

    Software, Web Service

  • 工作内容

    [Responsibility]
    Strive for success of existing Japanese customer's onboarding who have implemented by delivering the value of the service and establishing the service to become an indispensable business infrastructure.

    ・Client Relationship Management
    Serve as the primary contact for client inquiries and concerns, ensuring high level of customer satisfaction and loyalty.
    ・Contract Renewals
    Proactively manage the renewal process, negotiating terms that align with client needs and company goals.
    ・Churn Prevention
    Identify at-risk accounts and develop strategies to retain them. Addressing any issues to prevent cancellations.
    ・Opportunity Expansion
    Explore and identify opportunities for upselling and cross-selling within existing accounts to drive revenue growth.
    ・Performance Monitoring
    Track and analyze account performance against key metrics to inform strategic decisions.
    ・Cross-functional Collaboration
    Support product promotion by delivering product value to customers as new functions are being released.
    Proposal of integration with other services to make the service become a business infrastructure.

资格

  • 应征条件

    【Must】
    - Gender doesn't matter, age 26-34 years old
    - Has bachelor's degree in any fields
    - Japanese N1
    - Business English( for internal communication with JP and SG members)
    - At least 4 years of experience in as a BtoB sales, customer succusses, or account executive

    【Advantage】
    - Experience in the B2B consulting industry
    - Technical support experience of IT services
    - Customer support and operation experience by using systems such as Salesforce and Gainsight

  • 英文

    Level 3 - Business Level

  • 其他语言

    English

附加信息

  • 福利制度

    - Social security
    - Medical Insurance
    - Variable Bonus
    - Salary raise once a year in June
    - Transportation expenses for commute (public transport)
    - Mobile (Communication cost to to be reimbursed)
    - Overtime
    - Annual Leave：6 days / year
    - Business Leave ：2 days / year
    - Sick Leave：30 days / year

  • 工作时间

    8:00 ~ 16:30

  • 假日

    Saturday, Sunday and public holidays (We follow financial institution's holidays)
    *7:30 - 16:00 for days when company-wide meeting is held.
    (Usually twice a month)

  • 职业类别

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