【Posting Closed】 [N1] Customer Success Executive/SaaS *HybridID:68059

This position is no longer available.

50,000 THB ~ 80,000 THBBTS (Silom Line), MRT LineOver 3 months ago

Overview

  • Salary

    50,000 THB ~ 80,000 THB

  • Industry

    Software, Web Service

  • Job Description

    [Responsibility]
    Strive for success of existing Japanese customer's onboarding who have implemented by delivering the value of the service and establishing the service to become an indispensable business infrastructure.

    ・Client Relationship Management
    Serve as the primary contact for client inquiries and concerns, ensuring high level of customer satisfaction and loyalty.
    ・Contract Renewals
    Proactively manage the renewal process, negotiating terms that align with client needs and company goals.
    ・Churn Prevention
    Identify at-risk accounts and develop strategies to retain them. Addressing any issues to prevent cancellations.
    ・Opportunity Expansion
    Explore and identify opportunities for upselling and cross-selling within existing accounts to drive revenue growth.
    ・Performance Monitoring
    Track and analyze account performance against key metrics to inform strategic decisions.
    ・Cross-functional Collaboration
    Support product promotion by delivering product value to customers as new functions are being released.
    Proposal of integration with other services to make the service become a business infrastructure.

Qualifications

  • Requirement

    【Must】
    - Gender doesn't matter, age 26-34 years old
    - Has bachelor's degree in any fields
    - Japanese N1
    - Business English( for internal communication with JP and SG members)
    - At least 4 years of experience in as a BtoB sales, customer succusses, or account executive

    【Advantage】
    - Experience in the B2B consulting industry
    - Technical support experience of IT services
    - Customer support and operation experience by using systems such as Salesforce and Gainsight

  • English Level

    Level 3 - Business Level

  • Other Language

    English

Additional Information

  • Benefit

    - Social security
    - Medical Insurance
    - Variable Bonus
    - Salary raise once a year in June
    - Transportation expenses for commute (public transport)
    - Mobile (Communication cost to to be reimbursed)
    - Overtime
    - Annual Leave：6 days / year
    - Business Leave ：2 days / year
    - Sick Leave：30 days / year

  • Working Hour

    8:00 ~ 16:30

  • Holiday

    Saturday, Sunday and public holidays (We follow financial institution's holidays)
    *7:30 - 16:00 for days when company-wide meeting is held.
    (Usually twice a month)

  • Job Function

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