Customer Success [IT Software]รหัส:70835
50,000 THB ~ 70,000 THBBTS (Silom Line), MRT Lineประมาณ 2 เดือน ที่ผ่านมาภาพรวม
รายได้ต่อเดือน
50,000 THB ~ 70,000 THB
ประเภทธุรกิจ
Software, Web Service
รายละเอียด
[Responsibility]
Strive for success of existing Japanese customer's onboarding who have implemented by delivering the value of the service and establishing the service to become an indispensable business infrastructure.
・Client Relationship Management
Serve as the primary contact for client inquiries and concerns, ensuring high level of customer satisfaction and loyalty.
・Contract Renewals
Proactively manage the renewal process, negotiating terms that align with client needs and company goals.
・Churn Prevention
Identify at-risk accounts and develop strategies to retain them. Addressing any issues to prevent cancellations.
・Opportunity Expansion
Explore and identify opportunities for upselling and cross-selling within existing accounts to drive revenue growth.
・Performance Monitoring
Track and analyze account performance against key metrics to inform strategic decisions.
・Cross-functional Collaboration
Support product promotion by delivering product value to customers as new functions are being released.
Proposal of integration with other services to make the service become a business infrastructure.
คุณสมบัติ
คุณสมบัติ
[Must]
- Has bachelor's degree in any fields
- Business level English
- At least 4 years of experience in as a BtoB sales, customer succusses focuses existing customers and building better relationships
[Advantage]
- Japanese N2, N1
- Experience in the B2B consulting industry
- Technical support experience of IT servicesความสามารถทางภาษาอังกฤษ
Level 3 - Business Level
ความสามารถทางภาษา (อื่นๆ)
English
ข้อมูลเพิ่มเติม
สวัสดิการ
- Social security
- Medical Insurance
- Variable Bonus
- Salary raise once a year in June
- Transportation expenses for commute (public transport)
- Mobile (Communication cost to to be reimbursed)
- Overtime
- Annual Leaveเวลาทำงาน
9:00 ~ 18:00
วันหยุด
Saturday, Sunday and public holidays (We follow financial institution's holidays)
Work from office is default, but work from home (1 day / week) is possible upon request.
*7:30 - 16:00 for days when company-wide meeting is held.
(Usually twice a month)ประเภทงาน
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