Overview

• Salary

  45,000 THB ~ 55,000 THB

• Industry

  Software, Web Service

• Job Description

  [Responsibility]
  Strive for success of existing Japanese customer's onboarding who have implemented by delivering the value of the service and establishing the service to become an indispensable business infrastructure.
  
  ・Client Relationship Management
  Serve as the primary contact for client inquiries and concerns, ensuring high level of customer satisfaction and loyalty.
  ・Contract Renewals
  Proactively manage the renewal process, negotiating terms that align with client needs and company goals.
  ・Churn Prevention
  Identify at-risk accounts and develop strategies to retain them. Addressing any issues to prevent cancellations.
  ・Opportunity Expansion
  Explore and identify opportunities for upselling and cross-selling within existing accounts to drive revenue growth.
  ・Performance Monitoring
  Track and analyze account performance against key metrics to inform strategic decisions.
  ・Cross-functional Collaboration
  Support product promotion by delivering product value to customers as new functions are being released.
  Proposal of integration with other services to make the service become a business infrastructure.