Customer Service Representative [N2, Contract] *Hybridรหัส:66580

35,000 THB ~ 40,000 THBAll Airport Link Linesประมาณ 2 เดือน ที่ผ่านมา

ภาพรวม

  • รายได้ต่อเดือน

    35,000 THB ~ 40,000 THB

  • ประเภทธุรกิจ

    Trading(Machinery), Trading(Automotive)

  • รายละเอียด

    - Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
    - Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
    - Quote all established standard or contract pricing and modified tools.
    - Provide basic technical support and recommend products for customer applications.
    - Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.
    - Meet established departmental KPI’s
    - Support AR by investigating disputed payments and process credit memos as needed.
    - Resolve quote or purchase order discrepancies for all customer orders.
    - Process routine returns, quality returns and annual stock returns.
    - Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.
    - Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.
    - Maintain departmental processes in accordance with other affected facilities and departments.
    - Attend in-house and/or outside training classes to enhance and upgrade skills as required.
    Perform other duties as assigned.
    - Perform additional assigned duties as needed.

คุณสมบัติ

  • คุณสมบัติ

    [Must]
    - Bachelors degree in any fields
    - N2 up Japanese and good command of English level 4 up
    - At least 1 year of customer service experience and for local & international sales
    - Microsoft Office suite and experienced with ERP systems

    [Advantage]
    - Product knowledge and industry experience with metal cutting tools
    - Experience with SAP

  • ความสามารถทางภาษาอังกฤษ

    Level 4 - Conversational Level

  • ความสามารถทางภาษา (อื่นๆ)

    English, Japanese

ข้อมูลเพิ่มเติม

  • สวัสดิการ

    - Social security
    - Annual leave: 10 days
    - Others to be confirmed after the interview

  • เวลาทำงาน

    08:30 ~ 17:30

  • วันหยุด

    - Weekends (Sat-Sun)
    - Public Holidays (Thailand)

  • ประเภทงาน