Overview

• Salary

  35,000 THB ~ 40,000 THB

• Industry

  Trading(Machinery), Trading(Automotive)

• Job Description

  - Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
  - Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
  - Quote all established standard or contract pricing and modified tools.
  - Provide basic technical support and recommend products for customer applications.
  - Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.
  - Meet established departmental KPI’s
  - Support AR by investigating disputed payments and process credit memos as needed.
  - Resolve quote or purchase order discrepancies for all customer orders.
  - Process routine returns, quality returns and annual stock returns.
  - Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA’s, filing customer complaints, track shipments, run open order reports as needed.
  - Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.
  - Maintain departmental processes in accordance with other affected facilities and departments.
  - Attend in-house and/or outside training classes to enhance and upgrade skills as required.
  Perform other duties as assigned.
  - Perform additional assigned duties as needed.