【Posting Closed】 Customer Service ID:69859

This position is no longer available.

25,000 THB ~ 40,000 THBBTS (Sukhumvit Line)about 1 month ago

Overview

  • Salary

    25,000 THB ~ 40,000 THB

  • Industry

    Finance(Other)

  • Job Description

    Responsibilities:
    • Proactively handle customers’ enquiries (email/phone) on trading-related matters
    • Respond to customer inquiries, complaints, and issues via email or chat in a timely and professional manner
    • Provide accurate and up-to-date information about our products and services.
    • Collaborate with other teams to resolve customer issues and ensure customer satisfaction.
    • Document customer interactions and follow up on issues as necessary.
    • Perform User Acceptance Testing (UAT) and Production Testing for new product releases and system upgrades.
    • Assist with administrative tasks related to customer service, such as updating customer
    information, processing orders, and maintaining customer records.

Qualifications

  • Requirement

    Requirements:
    • At least 1 years of experience in relevant experience in equities and/or options in financial
    institutions and/or brokerage firms.
    • Bachelor's Degree holder in Business/ Finance or any other related disciplines.
    • IC licenses will be highly advantageous.
    • Strong communication skills to be communicate effectively with various stakeholders.
    • Independent worker and a good team player with the capability to thrive under pressure and
    a good attitude are important traits.
    • Able to work in shifts
    • Intermediate proficiency in English is a plus.

  • English Level

    Level 4 - Conversational Level

  • Other Language

    English

Additional Information

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