【Posting Closed】 Operation ManagerID:69385
This position is no longer available.
70,000 THB ~ 80,000 THBMin BuriOver 3 months agoOverview
Salary
70,000 THB ~ 80,000 THB
Industry
Web Service
Job Description
-Increasing moderation quality and efficiency ensuring the highest quality standards and administration of the content audit process.
-Daily communication with the client to align expectations.
-Metric driven, analyzing, and reporting on team productivity and delivery of targets to the Head of the department.
-Maintaining the internal moderation calendar for the relevant programs
-Ensuring auditing and archiving are completed by each moderator, and that this is completed at the end of each program to the required standard
-Ensuring that the external moderation deadlines are met, and requisite material provided
-Maintaining and evaluating assessment procedures including internal and external moderation;
-Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports.
Qualifications
Requirement
-At least 1 year of proven experience in an operations management role (team size: 20+).
-Experiencing in Moderation/ Customer Services/ Quality Assurance/ Community moderation is a plus.
-Used to work in BPO (Business Process Outsourcing) company is a plus.
-Have experience working with content management methods and tools.
-Experience with Google sheets/documents, have good ability to understand/ process data
-Analytically-minded and detail-oriented
-Have the ability to handle multitasking, can prioritize, and give solutions to conflicts efficiently
-Are self-starters and have a high degree of personal responsibility
-Demonstrate a positive, can-do, proactive attitude
-Enjoy working and contributing as part of a teamEnglish Level
Level 3 - Business Level
Other Language
Thai, English
Additional Information
Benefit
-
Working Hour
09.00 ~ 18.00
Holiday
-
Job Function