【ตำแหน่งปิด】 Customer Success Executive [Software] *Hybridรหัส:62952

ตำแหน่งนี้ปิดรับผู้สมัครเพิ่มเติม

40,000 THB ~ 55,000 THBติดรถไฟฟ้า BTS (สายสีลม)ผ่านมามากกว่า 3 เดือน

ภาพรวม

  • รายได้ต่อเดือน

    40,000 THB ~ 55,000 THB

  • ประเภทธุรกิจ

    Software, Web Service

  • รายละเอียด

    [Service] Software service
    [Responsibility ]
    - Supporting customers who have completed onboarding phase and enhance usage for adoption.
    - Developing a "Trusted Adviser" relationship with customer stakeholders and be focused to ensure that the customers leverage the service to achieve full business value.
    - Focus on overall product adoption, identify growth opportunities and potential risks within customer's portfolio.
    - Conduct periodic meetings for confirmation of operation status and area of improvement.
    - Propose improvement of functions/services to Product Development Department based on customer's feedback and Thai regulations.
    - Support product promotion by delivering product value to customers as new functions are being released.
    - Create and communicate case studies and customer references to support sales activities, improving existing processes to better serve the customers. Based on those best practices and success cases, educate the customer and employee through direct interaction, webinars and events.
    - Account management after onboarding support and seeking expansion opportunities such as upsells, obtaining referrals.

คุณสมบัติ

  • คุณสมบัติ

    【Must】
    - Gender doesn't matter, age 25-29 years old
    - Has bachelor's degree in any fields
    - At least 3 years of project management experience and/or account management experience post-sales experience in the IT industry.
    - Experience of customer success for cloud service vendors (BtoB service)
    - Business level English

    【Advantage】
    - At least 3 years of experience of accounting and/or financial audit
    - General financial and/or accounting knowledge, skills
    - Japanese skills
    - Technical support experience of IT services
    - IT consulting experience to large enterprise

  • ความสามารถทางภาษาอังกฤษ

    Level 3 - Business Level

  • ความสามารถทางภาษา (อื่นๆ)

    English

ข้อมูลเพิ่มเติม

  • สวัสดิการ

    - Social security
    - Variable bonus
    - Salary raise
    - Transportation expenses for commute
    - Mobile
    - Overtime
    - Medical allowance
    - Insurance

    - Annual Leave:6 days / year
    - Business Leave :2 days / year
    - Sick Leave:30 days / year

  • เวลาทำงาน

    9:00 ~ 18:00

  • วันหยุด

    Holidays: Sat, Sun, Holidays
    *7:30 - 16:00 for days when company-wide meeting is held.
    (Usually twice a month)

  • ประเภทงาน

    -